Plain terms. If anything here reads as unfair to you, write to us and we will sort it out.
Who you are buying from
BeardedFaces, a small-batch beard care maker in Washington, DC.
Prices
Prices are in US dollars and include free US shipping. We can change prices, but never after you have paid. The price you saw when you ordered is the price you pay.
Orders
An order is accepted when we email you to confirm it. If we cannot fulfil an order, we will tell you and refund you in full.
We may refuse an order. If we do, you get your money back and we will say why.
Stock
Everything is made in small batches. Occasionally something sells out between you ordering and us packing. If that happens we contact you and you choose: wait for the next batch, swap it, or take a refund.
Refunds
Thirty days, no questions. The full policy is on the refunds page.
What these products are
These are cosmetics. They are made to soften and condition beard hair and the skin under it.
They are not medicines. They do not treat, cure or prevent any condition, and they will not make your beard grow. If you have a skin condition, see a doctor, not a beard company.
Test it first
Natural ingredients can still irritate a particular person. Put a little on the inside of your wrist and leave it a day before you put it on your face. If your skin reacts, stop using it and write to us for a refund.
Ingredients are listed on every product. If you have an allergy and want to check before you buy, ask us.
Combs, brushes and tools
We do not make these. We buy them, check them, and include them. They are covered by the same 30-day refund policy as everything else.
Where responsibility ends
If something goes wrong with an order, our responsibility is limited to what you paid for that order. We are not liable beyond that.
Nothing here removes rights the law gives you as a consumer.
Which law applies
These terms are governed by the law of the State of Florida, United States.
Reach a person
One of us reads every message. We answer within one business day.