Most of the time you do not need to send anything back. Read the refund policy first.
Start here
Email hello@beardedfaces.com with your order number. Do not post anything before you hear from us. We will usually just refund you.
When we do ask for it back
Occasionally we want a product back, normally to work out what went wrong with a batch. If we ask, we pay the postage and we send you a label. You are never out of pocket for a return we requested.
Reach a person
One of us reads every message. We answer within one business day.
Damaged or wrong items
Tell us and we replace it or refund it, whichever you prefer. Keep the packaging until we have spoken, and a photo helps.
Time limit
Thirty days from the day your order was placed.
What we cannot take back
We cannot resell a used cosmetic, so nothing that comes back goes out again to another customer. That is a hygiene rule, not a way to refuse you a refund. You still get your money.