If you are not happy with something you bought, we refund you. We do not ask why.
The policy
Write to us within 30 days of your order and we refund you in full. That is the whole policy.
You do not need a reason. You do not need the product to be faulty. You do not need the jar to be unopened. If it did not work for your face, that is reason enough.
How to get one
Email hello@beardedfaces.com with your order number and the words "refund". We will confirm the same day or the next business day.
Reach a person
One of us reads every message. We answer within one business day.
How long the money takes
We send the refund to your original payment method as soon as we confirm it. Your bank or card issuer then takes their own time, usually five to ten business days. That part is out of our hands.
Do you have to send it back?
Usually not. For most refunds we would rather you kept the product or gave it to someone than paid to post a half-used jar back to us. If we do want it back we will say so and we will pay the postage.
Kits
A kit is refunded as a whole. If you want to keep part of a kit, tell us and we will work out a fair amount together.
If something is wrong with an order
If a product arrives damaged, leaking, or is the wrong item, tell us and we will replace it or refund it. Your choice. Do not post it back first.