There is no phone tree and no ticket number. You write, we read it, we answer.
Reach a person
One of us reads every message. We answer within one business day.
What to write about
Anything. Where your order is. Something arrived damaged. You want to send it back. You are not sure which product suits your beard. You think we got something wrong.
If it is about an order, put the order number in the message and it will be quicker.
When we answer
Within one business day, Monday to Friday. Messages sent at the weekend get answered on Monday.
Where we are
BeardedFaces is made in small batches in Washington, DC.